Dear Candidate, BMC software is hiring Unix Professionals to be trained on some of BMC's enterprise products and provide Level 2 technical support to customers across the globe. The job involves working in US hours. If interested, then please respond back with your resumes and fill up the grid mentioned below. Total Experience: IT Experience: Unix Experience: Windows Experience: Database Experience (Name): Willingness to work in US-rotational shifts (yes/No): Willingness to relocate to Pune (Yes/No): Qualifications: Current Organization: Official Notice Period: Current Salary: Expected Salary: Position Description As an Technical Support Engineer you will assist internal and external customers with their use of the company's products. - Communicate with customers and R&D to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds. - The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts.- Manage support requests and customer expectations throughout the support process to ensure customer success and satisfaction.- Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.- Analyze and troubleshoot complex customer issues; working directly with Product Management and R&D when issues must be escalated.- Respond to customers in a timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support). Position Requirements Installing, configuring, administering, and troubleshooting relevant application servers.- Possess at least an awareness of technology terms, common frameworks, and development methodologies.Communication Skills:- Excellent communication and professional interpersonal skills- Ability to articulate technical concepts in written form for emails, technical papers, and technical presentations.- Ability to comfortably and intelligently discuss technical concepts with individuals from various technical backgrounds.- Ability to listen carefully to accurately document problems reported by customers.- Ability to discuss related technologies, at least on an academic knowledge.- Technical Support ? customer-facing experience, supporting an advanced software application in an enterprise environment. BMC is an Equal Opportunity Affirmative Action Employer Communication Skills: - Excellent communication and professional interpersonal skills - Ability to articulate technical concepts in written form for emails, technical papers, and technical presentations. - Ability to comfortably and intelligently discuss technical concepts with individuals from various technical backgrounds. - Ability to listen carefully to accurately document problems reported by customers. - Ability to discuss related technologies, at least on an academic knowledge. - Technical Support ? customer-facing experience, supporting an advanced software application in an enterprise environment. Thanks, Priyanka priyanka_verma_cw@bmc.com |
