Greetings from Umbria Agencies!!
Dear Candidate,
We have an Urgent Job Opening for Software Specialist (Tech Support) for one of the leading Software Company.
Designation: Software Specialist
Department: Technical Support
Reporting Authority: Team Leader
Position Based Out of: Mumbai
Working Hours: 24/7 (Primarily Night Shift)
Compensation: 1.80 Lac - 3.00 Lac
Job & Company Brief:-
Company is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry. They development & support their application around the clock, with more than 50,000 provider using Company s EMR all across United States of America. Their Clients interact with the support staff via phone or their website. All their issues/problem while using the application is logged in as cases and are worked upon by the support TAM s.
Roles and Responsibilities:-
A Software Specialist Technical Support will be the Technical Account Manager for all Company s clients assigned to him/her. He/she will be responsible for providing technical assistance to all Company s clients which they may be facing while working on any of the Company products. This will involve working on complex network architectures and working on our Hosted solution too.
Key Responsibilities:-
Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
Maintain the highest level of soft-skills and telephone etiquettes.
Handle cases/schedules and escalations appropriately.
Share the technical expertise, soft-skills and telephone etiquettes with the team.
Share latest technical/process related inputs with the team.
He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
Follows & Promote the company culture, its vision & values.
Technical Skillset Requirement:-
Good understanding of Architecture
Good understanding of Servers (Application, Database & FTP)
Good Networking Concepts.
Knowledge of Linux, MySql , MsSql Servers
Good understanding of program languages(Java , Visual Basics)
General Requirement:-
Good Communication skills.
Good Analytical Skills
Zeal to learn and work on new technologies.
Willing to work 24/7, primarily night shifts
Interested candidates can send their resumes on neha.umbria@gmail.com
OR
Contact on 8286002808.
Kindly pass this to your relevant references also.
Dear Candidate,
We have an Urgent Job Opening for Software Specialist (Tech Support) for one of the leading Software Company.
Designation: Software Specialist
Department: Technical Support
Reporting Authority: Team Leader
Position Based Out of: Mumbai
Working Hours: 24/7 (Primarily Night Shift)
Compensation: 1.80 Lac - 3.00 Lac
Job & Company Brief:-
Company is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry. They development & support their application around the clock, with more than 50,000 provider using Company s EMR all across United States of America. Their Clients interact with the support staff via phone or their website. All their issues/problem while using the application is logged in as cases and are worked upon by the support TAM s.
Roles and Responsibilities:-
A Software Specialist Technical Support will be the Technical Account Manager for all Company s clients assigned to him/her. He/she will be responsible for providing technical assistance to all Company s clients which they may be facing while working on any of the Company products. This will involve working on complex network architectures and working on our Hosted solution too.
Key Responsibilities:-
Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
Maintain the highest level of soft-skills and telephone etiquettes.
Handle cases/schedules and escalations appropriately.
Share the technical expertise, soft-skills and telephone etiquettes with the team.
Share latest technical/process related inputs with the team.
He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
Follows & Promote the company culture, its vision & values.
Technical Skillset Requirement:-
Good understanding of Architecture
Good understanding of Servers (Application, Database & FTP)
Good Networking Concepts.
Knowledge of Linux, MySql , MsSql Servers
Good understanding of program languages(Java , Visual Basics)
General Requirement:-
Good Communication skills.
Good Analytical Skills
Zeal to learn and work on new technologies.
Willing to work 24/7, primarily night shifts
Interested candidates can send their resumes on neha.umbria@gmail.com
OR
Contact on 8286002808.
Kindly pass this to your relevant references also.
