Experience required for the Job: 5 - 12 years Annual Salary of the Job: Open for Discussion Job Location: Hyderabad
Dear Candidate, Primarily this role oversees the implementation of complex, mission and business critical systems in a production environment and manages application support to established service levels to facilitate the effective utilization of the systems
Core Responsibilities:
-> Contribute individually in the implementation and support of systems in a production environment
-> Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems
-> Drive the implementation of continuous improvement activities including new support tools and automation
-> Developing the road map for the applications by providing strategic insights into stability and availability of the applications.
-> Responsible for end user satisfaction with complete accountability of meeting the defined Service Level Agreements (SLA & OLA).
-> Act as escalations contact for mission critical & revenue processing applications and drive solutions with complete end-to-end ownership
-> Responsible of capacity management with a strong ability to anticipate future demands and growth by working closely with key stakeholders.
-> Strong documentation skills in documenting processes, procedures and tools descriptions.
Responsible for maintaining strong partnerships and working relationships with dependent internal IT groups geographically and vendors
-> Participate in and contribute to Release activities including Spec reviews
-> Understand and contribute to effective Monitoring of the critical components of the System
Align with standard process compliance including MOF/ITIL
Requirements:
-> Should have 6+ years of experience in production support role supporting windows 2003/2008, SQL Server 2005-2008, Internet Information Server (IIS6-7), in a large scale 24x7 operations/production web service environment. Also should have worked in Application Support as Line 3 Support Analyst / Service Ops.
-> Must have good knowledge in SQL Programming (T-SQL) as well as SQL Admin.
-> Must have SQL aptitude including ability to execute SQL troubleshooting procedures, analyze SQL code and results from SQL queries
-> In depth knowledge working with Windows, SQL, IIS, NLBS Clustering, SAN and infrastructure environments
-> Experience in managing production systems and applications built on Windows servers and advanced knowledge of SQL Systems, Web technologies, Active Directory, TCP/IP protocols, system performance and IIS
-> Experience in Performance analysis in enterprise application space in production environment - SQL, IIS and Infrastructure performance
-> Strong ITIL and MOF knowledge and experience
-> Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
-> Excellent teamwork, communication, and documentation skills
-> Knowledge of scripting languages and technologies (Powershell, VBScript, Perl, WMI etc.)
-> Experience with programming (ASP.NET, XML, HTML, C, C++) is a plus
-> Ability to work in shifts in 24x7 support model
List of skills preferable for this position
-> 4-year bachelor̢۪s engineering course from the reputed institution
-> Should be process oriented, should have good knowledge about SEI-CMM, Six Sigma and PSP/TSP, preferably from a CMM Level 5 company
About Company
Type: Public Company
Company Size: 10,001+ employees
Industry: Computer Software
Founded: 1975
Specialties of Company
Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Mobile Devices & Software, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Windows Live, Cloud Computing.
Please revert attaching your updated profile ASAP.
Thanks & Regards
M Sarath Babu
Prerna Consultants Pvt. Ltd.
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Direct: +91 80 42101225 | Emai: sarath@prerna.co.in | URL: http://jobs.prerna.co.in/ |
