Mphasis is hiring Voice Openings under BPS Team for the walk-in referral drive on 01st – 02nd August 2019 between 10AM and 4PM.
Requisition ID: 7740544
Job Profile: Customer Support Officer (Level 2)
Job Type: BPO (Voice Openings)
Experience: 0 - 2 Years
To Apply this position Visit: Mphasis Referrals (You will be treated as reference resource from Laxman [Mphasis] after you applying on this link)
Skills:
- Excellent communication skill, flexible with shifts and weekly off
- Experience Required: 0 to 2 years of experience in International Voice Process
Walk-In Date: 01st- 02nd August 2019
Walk-In Time: 10AM and 4PM.
Walk-In Drive Location & SPOC:
WTC 2, KR Puram, Marathahalli Outer Ring Road, Mahadevapura,
Bengaluru
SPOC Name: Srotoswana
To Apply this position Visit: Mphasis Referrals
Job description:
- Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
- Identify and assess customers’ needs to achieve maximum satisfaction
- Build trust and sustainable relationship with customers through interactive communication
- Record details of customer interactions, queries, complaints and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Follow up to ensure necessary actions are taken to resolve the customer issues
