Amazon Freshers Walk-in Drive For Customer Service Associates- Chat Process | Hyderabad | Walkin 26th - 30thAugust

Amazon Development Centre (India) Pvt. Ltd Hyderabad is conducting a freshers recruitment drive for  Customer Service Associates- Chat Process, Interested candidates directly visit to the below given walk-in Venue. Contact on the below given number to schedule you  Interview.

Experience: 0 - 5 Years

Job Location: Hyderabad

Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)

Compensation: Customer Support Chat (Work from Office)- 2.0 LPA

Additional Benefit:
# Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from office)


Qualifications Required :
# Minimum qualification is 10 + 2.
# Any graduate/ PG is eligible to apply


Job Description: 
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge and Skills Required :

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Walk in Details: 

Interview Date:  26th August 2019 to 30th August 2019 (Monday- Friday)

Interview time: 10.30 am to 2 pm

Interview Venue: 

Amazon Development Centre (India) Pvt. Ltd

6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P), 

Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad

Contact the HRs Sruthi and Abhay to schedule your interview- Sruthi (8328065891), Abhay (9818176604 / 7011328383) & IVR Support (9817730730)

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