Amazon Development Centre (India) Pvt. Ltd Hyderabad is conducting a freshers recruitment drive for Customer Service Associates- Chat Process, Interested candidates directly visit to the below given walk-in Venue. Contact on the below given number to schedule you Interview.
Experience: 0 - 5 Years
Job Location: Hyderabad
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Compensation: Customer Support Chat (Work from Office)- 2.0 LPA
Additional Benefit:
# Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from office)
Qualifications Required :
# Minimum qualification is 10 + 2.
# Any graduate/ PG is eligible to apply
Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
Experience: 0 - 5 Years
Job Location: Hyderabad
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Compensation: Customer Support Chat (Work from Office)- 2.0 LPA
Additional Benefit:
# Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from office)
Qualifications Required :
# Minimum qualification is 10 + 2.
# Any graduate/ PG is eligible to apply
Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment
Knowledge and Skills Required :
Communication Skills:
Computer Knowledge/Skills:
Customer Focus:
Problem Solving Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Walk in Details:
Interview Date: 26th August 2019 to 30th August 2019 (Monday- Friday)
Interview time: 10.30 am to 2 pm
Interview Venue:
Amazon Development Centre (India) Pvt. Ltd
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P),
Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad
Contact the HRs Sruthi and Abhay to schedule your interview- Sruthi (8328065891), Abhay (9818176604 / 7011328383) & IVR Support (9817730730)
Search Tag:
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