Company: IBM India Pvt. Limited
Location: India
Exp: 0-2 Years
Position Name: Technical Support Associate
Key Job Details
- Country:IN
- State:MULTIPLE
- City:MULTIPLE CITIES
- Category:Technical Specialist
- Required Education:Bachelor's Degree
- Position Type:Early Professional
- Employment Type:Full-Time
- Contract Type:Regular
- Req ID:255979BR
Job Description: As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
How to Apply: Visit IBM official link (Click on Apply Now)
Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.
Required Professional and Technical Expertise
- Experience in supporting problem tickets and change management tickets
- Proven ability in networking, software or infrastructure solutions
- Proficient in identifying and resolving problems independently
- Ability to work with global teams and different time zones
- Willingness to work in rotational shifts
- Understanding of Networking, Windows, Linux, Unix, and other OS along with databases
- Basic knowledge of Z/Os and Operations Monitoring along with SAN, Back-up and Restore Technology
- Working knowledge of Cloud Computing fundamentals
Preferred Professional and Technical Expertise
- Flexibility and willingness to perform duties across technologies and job locations, based on business need of the hour
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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