GENPACT MEGA WALK-IN FOR CUSTOMER SERVICE AT BANGALORE
GENPACT Inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Job Location: BANGALORE
Shifts: 24*7
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Perks and Benefits: Incentives + One way cab Facility + Yearly Bonus
Responsibilities :
Respond to customer inquiries and problem escalations
Provide support for data collection to enable Recovery of the account for end user.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.
Qualifications:
Minimum qualifications
Freshers are eligible
Any graduate degree or equivalent with a strong academic record
Preferred qualifications :
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.
Documents to be carried to the Walk-in Drive:
2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY)
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS.
LAST 3 MONTHS PAYSLIPS ( IF ANY )
Walk-In Details:
Walk-in Date: 26th August 2019
Interview timings- 11am to 2pm
Interview location:
Genpact Salarpuria Soft zone, Bellandur, Near Indian oil petrol bunk, Bangalore
Contact Person: Preethi: 7676961417
Note: please mention Hr Preethi Name on top of the resume and directly walk-in at the venue.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
GENPACT Inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Job Location: BANGALORE
Shifts: 24*7
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Perks and Benefits: Incentives + One way cab Facility + Yearly Bonus
Responsibilities :
Respond to customer inquiries and problem escalations
Provide support for data collection to enable Recovery of the account for end user.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.
Qualifications:
Minimum qualifications
Freshers are eligible
Any graduate degree or equivalent with a strong academic record
Preferred qualifications :
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.
Documents to be carried to the Walk-in Drive:
2 UPDATED COPIES OF RESUME
ID PROOF ORIGINAL (AADHAR IS MANDATORY)
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS.
LAST 3 MONTHS PAYSLIPS ( IF ANY )
Walk-In Details:
Walk-in Date: 26th August 2019
Interview timings- 11am to 2pm
Interview location:
Genpact Salarpuria Soft zone, Bellandur, Near Indian oil petrol bunk, Bangalore
Contact Person: Preethi: 7676961417
Note: please mention Hr Preethi Name on top of the resume and directly walk-in at the venue.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
