Greetings from HCL Technologies Limited ...!!!
HCL Technologies is hiring fresher for Service desk L1 Technical Support (Voice) for Noida Location.
Experience: 0.6 - 3 years
Annual Salary: 1.30 - 4.00 Lacs - Best in industry
Job Location: Noida
Walkin Date & Time : 22 Aug 19 - 24 Aug 19, 09:30 AM - 06:00 PM
Years of Experience: 6 months - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
Job Description of Service Desk:
# Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
# Route problems to internal 2nd and 3rd level IT support staff.
# Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
# Administer and provide User account provisioning.
# Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
# Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
# Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
# Perform user account management activities
# Escalate complex problem to appropriate support specialists
# Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
# Troubleshoot client software and basic network connectivity problems
# Identify, evaluate and prioritize customer problems and complaints
# May train users and operators on a limited basis and/or may write training procedures
# Participate in on-going training and departmental development
# Routine maintenance updates with other IT staff and business units
# Provide all required documentation including standards, configurations and diagrams
# Provide knowledge transfer of Service Desk operations
Technical Requirements:
# Phone support experience necessary.
# Technical Service desk or technical call center experience is necessary.
# Disciplined, systematic problem solving skills required.
# Hands-on work experience with the following:
# Windows Operating systems
# Clients: Windows7, Windows Vista, Windows XP, Windows 2000
# Servers: Windows 2000, Windows 2003, Windows 2008,
# Knowledge of Active Directory, Exchange 2003/2007
# ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
# User account creation for Active Directory, Exchange Mailboxes, Distribution lists
# Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
# MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
# Internet browsers (e.g. Explorer, Chrome, Firefox),
# VPN and remote dial-in users
# Support for laptop, desktops, and printers
# PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Soft Skills :
# Excellent communication and conversation skills (Verbal and Written)
# Good documentation skills
# Good working knowledge of MS OFFICE (Including MS Project and Visio)
# Should have a great customer handling skills
# Able to handle unforeseen situations
# High level of acceptance
# Can drive HCLs value and its methodology
Documents to Carry(Mandatory):
# Hard Copy of your updated Resume.
# Printout / Screenshot of this walkin post
# One Government ID proof Xerox copy (Preferable Passport )
# One Passport size photograph.Record form and at the top of your resume.
Walk-In Details:
Date: 22-Aug-2019 to 24-Aug-2019
Time: 11:00 AM to 2:00 PM
Interview Location (Venue):
A-11,Sector-3, Noida, Uttar Pradesh, India
Near Sector 16 Metro Station
Spoc: Himanshi/ meenakshi/Iti
Search Tag:
22ndAugust2019 22August2019
23dAugust2019 23August2019
24thAugust2019 24August2019
HCL Technologies is hiring fresher for Service desk L1 Technical Support (Voice) for Noida Location.
Experience: 0.6 - 3 years
Annual Salary: 1.30 - 4.00 Lacs - Best in industry
Job Location: Noida
Walkin Date & Time : 22 Aug 19 - 24 Aug 19, 09:30 AM - 06:00 PM
Years of Experience: 6 months - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
Job Description of Service Desk:
# Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
# Route problems to internal 2nd and 3rd level IT support staff.
# Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
# Administer and provide User account provisioning.
# Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
# Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
# Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
# Perform user account management activities
# Escalate complex problem to appropriate support specialists
# Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
# Troubleshoot client software and basic network connectivity problems
# Identify, evaluate and prioritize customer problems and complaints
# May train users and operators on a limited basis and/or may write training procedures
# Participate in on-going training and departmental development
# Routine maintenance updates with other IT staff and business units
# Provide all required documentation including standards, configurations and diagrams
# Provide knowledge transfer of Service Desk operations
Technical Requirements:
# Phone support experience necessary.
# Technical Service desk or technical call center experience is necessary.
# Disciplined, systematic problem solving skills required.
# Hands-on work experience with the following:
# Windows Operating systems
# Clients: Windows7, Windows Vista, Windows XP, Windows 2000
# Servers: Windows 2000, Windows 2003, Windows 2008,
# Knowledge of Active Directory, Exchange 2003/2007
# ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
# User account creation for Active Directory, Exchange Mailboxes, Distribution lists
# Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
# MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
# Internet browsers (e.g. Explorer, Chrome, Firefox),
# VPN and remote dial-in users
# Support for laptop, desktops, and printers
# PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Soft Skills :
# Excellent communication and conversation skills (Verbal and Written)
# Good documentation skills
# Good working knowledge of MS OFFICE (Including MS Project and Visio)
# Should have a great customer handling skills
# Able to handle unforeseen situations
# High level of acceptance
# Can drive HCLs value and its methodology
Documents to Carry(Mandatory):
# Hard Copy of your updated Resume.
# Printout / Screenshot of this walkin post
# One Government ID proof Xerox copy (Preferable Passport )
# One Passport size photograph.Record form and at the top of your resume.
Walk-In Details:
Date: 22-Aug-2019 to 24-Aug-2019
Time: 11:00 AM to 2:00 PM
Interview Location (Venue):
A-11,Sector-3, Noida, Uttar Pradesh, India
Near Sector 16 Metro Station
Spoc: Himanshi/ meenakshi/Iti
Search Tag:
22ndAugust2019 22August2019
23dAugust2019 23August2019
24thAugust2019 24August2019
