Ahana Systems and Solutions Pvt. Limited is conducting a Walk-in for freshers from 12th-14th Aug for the position of Technical Support Engineer (L1) and Location is Bangalore.
Walk in Date : Aug 12, 2019 to Aug 14, 2019
Experience: 0 - 1 year
Job Role: Technical Support Engineer (L1)
Location: Bangalore
Job Description :
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
- Willing to work in night shifts; Excellent written & spoken communication skills
- Answer contacts promptly and professionally
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to Policies & Procedures
Walk-in Details:
Walk-in Date: 12th August - 14th August 2019
Time: 10AM onwards
Venue Address:
Ahana Systems & Solutions Private Limited
Regd Off : #502/37, 2nd Floor, 1st Main Road, 8th Block, Jayanagar,
Bengaluru - 560 070
Search Tag:
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