GENPACT freshers/experienced Walkin drive for Technical Support | Kolkata | Walk-In 19th - 21st Aug 2019

GENPACT India Private Limited freshers/experienced Walkin drive for Technical Support executives at Kolkata location On 19th Aug to 21st Aug.

Company Name: GENPACT India Private Limited
Qualification: Graduate
Experience: 0 - 3 yrs
No of Openings: 1
Walk-in Location: Kolkata
Work Location: Bengaluru

Job Description:
GENPACT MEGA WALK-IN DRIVE FOR TECHNICAL SUPPORT @ KOLKATA
Job Location: BANGALORE
Inviting applications for the role of PA, Technical/Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.




Shifts : 24*7 Responsibilities:

• Answer queries, requests and complaints through inbound/outbound calls, email and chat
• Meet/ Adhere to Contractual Metrics & KRAs
• Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
• Validate customer entitlement, warranty and product information
• Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
• Ensure required information is entered into central database pertaining to customer problems or requests.
• Complete logging of contacts encountered.
• Individual case management based on client agreement.
• escalates technical or non-technical problems that are unable to be resolved on the spot to Level2.
• Flags up personal training requirements to Team Lead
• Adheres to client's (Intel) defined processes & procedures and company policies

Qualifications : 
Minimum qualifications : 

• Freshers are eligible
• Fluent with English + Hindi and English + Bengali
• Any graduate degree or equivalent with a strong academic record

Preferred qualifications :

• Graduate from a reputed university with excellent interpersonal and communication skills.
• Hands on experience in FRU (Field replaceable unit) level trouble shooting on desktops
• Hands on experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
• Experience in trouble shooting all hardware as well as connected software

Documents to Be Carried: 

• 2 UPDATED COPIES OF RESUME
• ORIGINAL AADHAR And PAN CARD IS MANDATORY
• 2 XEROX COPIES OF ID PROOF
• 2 PASSPORT SIZE PHOTOGRAPHS
• LAST 3 MONTHS PAY SLIPS ( IF ANY )

 Walk-In Details:
Date: 19th Aug to 21st Aug 2019
Walkin Time: Between 11:00 am - 2:00 pm

Venue:
Genpact, Asyst Park, 6th floor,
GN 37/1, Sector V, Salt Lake,
Kolkata 700 091 Bus Stop: Webel More
Contact - Rupu Saha: 9073107520


Search Tag:
19thAugst2019 19August2019
20thAugust2019 20August2019
21stAugust2019 21August2019

Keywords / Skills : Customer Support, Domestic Process, BPO, BPO Jobs, Sales, Call center, Troubleshooting, Inbound, Outbound, Calling, Customer Service, Voice Process, Fresher, Bengali, Hindi