Job Profile: Technical Support Engineer(NBU Appliance)
Experience: Freshers
Seniority Level: Entry level
Industry: Information Technology & Services Computer Software Financial Services
Employment Type: Full-time
Job Functions: Information Technology
Skills Required:
- Operating Systems, eg UNIX/Linux is preferable.( Hardware )
- Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.) is desirable
What you will be doing:
- Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis.
- Working as part of a global support team in coordination with support centres in other geographic locations operating 24x7 support.
- Documentation of case progress and communications to a high standard using a call tracking system.
- Providing customer feedback on their issues as they are progressed.
- Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
- Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months).
- Recreating problems in house and providing evidence where bug fixes are required.
How to Apply: Click Here to Apply Online
Shortlisted candidates will be informed by mail/call for the further interview process.
Personal Profile:
o Willing to work as part of a professional support team to provide solutions to customer issues/problems.
o Able to maintain professionalism while under pressure.
o The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated.
o Someone who wishes to continue to develop their skill set in a proactive environment.
o Being a team player and understanding the customer’s needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome.
What skills, experience and education you need as a team member to succeed:
o Fluency in English, both verbal and written communication skills is mandatory/required.
o A strong telephone presence, with regular communications to keep customers updated about their support cases.
o Excellent customer service skills and a team focus.
o Understanding of Microsoft Windows environments and/or other Operating Systems, eg UNIX/Linux is preferable.
o Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.).
o Fundamental knowledge of networking technologies TCP/IP, routers, switches etc.
o Fundamental knowledge of Server applications (Backup and Recovery & Hardware) is desirable.
o In addition, experience and knowledge in one or more of the following is highly desirable:
o Previous experience in System Administration/Windows/UNIX/Linux administration
o Strong troubleshooting, follow through, interpersonal, verbal and written skills.
o Strong experience in technical support environment is preferred.
o Success factors include: Strong Communication, customer focus, influence and persuasion, commitment to task, policies/processes/procedures and team work.
About NBU Appliance:
NetBackup Appliances enable efficient protection for the data center, remote offices, and virtual environments. The exponential growth of data and the resources needed to store and manage it is one of the most pressing issues facing IT today.
You need an enterprise solution to meet today’s data needs and prepare you for tomorrow’s challenges.
Veritas NetBackup Appliances scale with data growth by:
- Protecting petabytes of source data on a single appliance
- Reducing your floor space up to 4X
- Solving your data center power & cooling challenges
- Minimizing resource requirements with advanced data and bandwidth reduction technologies
