DXC Off Campus recruitment drive for Technical Solutions Rep II Positions | Freshers/Experienced | Bangalore

DXC Off Campus recruitment drive planed to recruit freshers/Experienced for Technical Solutions Rep II Positions.

Position: Technical Solutions Rep II

Requisition ID : 51194936

Posting Date : 08-09-2019

Category : ES - Services

Job Family : ES - Customer Solution Center-Techn

Location : Bangalore, KA IN

Schedule : Early Career

Walk-In Date will be informed to the shortlisted candidates, share your CV to the below given mail-id. Share your CV and Get refereed to the drive.

Eligibility Criteria:

1.Full time Graduates with excellent communication skills with 0-2 Years of work experience in IT Technical Support/Service Desk is preferred

2. Flexible to work in any shifts including night shifts.

3.Freshers can also apply

Walk-In Details:
Walk-In Date: You will be received the details upon referring your CV.

Time: 10AM to 11 AM
Venue Address:

DXC Technology, Maruthi Concorde Tech Park Service Rd, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100 (Landmark: Near to E City Buss Stand).

Job Description:

• Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. 
• Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
• Begin to proactively assist customers to avoid or reduce problem occurrence.
• Work is often reviewed by Supervisor or Team Lead.

Education and Experience Required:
High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

• Articulate in excellent written and verbal communication skills.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Demonstrated problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, e- support, e-chat, or similar.
• Familiarity with computer technology.
• Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

How to Apply:

1) Share your resume to refer on portal: Pooja.sharma@dxc.com

2) Apply Here : Click Here to Apply Online