Dear Candidates ,
We Have Job opening for Well known MNC Company .
IGM TECHNOLOGIES is consultancy Service Company.
Client -Microland (Permanent & On roll Job)
URL-http://www.microland.com/
LOC-JAIPUR / Mumbai
6-10 YRS EXP
MANAGE TEAM;WIND-AD, OS SECURITY;
CTC: max 5.5 LPA
Responsibility
Candidates should have exp in 2YRS IN Team lead .
̢ۢ Work on ITIL frame work and standards
̢ۢ Incident Handling and closure
̢ۢ Adherence to policies, procedures and process
̢ۢ Preparing documentation and records
̢ۢ Review of different documents
̢ۢ Meet the customers / users on requirements
̢ۢ Handle escalation for the team and center
̢ۢ Be a SPOC during crisis and major incidents
̢ۢ Review of Minutes of the meeting and action points
̢ۢ Day to day operation / transactions
̢ۢ Vendor issues escalation handling
̢ۢ Plan for change implementations
̢ۢ Mass rollout activities POA
• Improvements to call response / resolution â€" TAT
• Inputs to the customer on Call trend â€" numbers & category with possible root cause
̢ۢ Compliance to routine activity management
̢ۢ Process Improvements
̢ۢ Review weekly and daily reports
̢ۢ Review of different documents
̢ۢ Meet the customers / users on floor
̢ۢ Problems management
̢ۢ CMDB Management
̢ۢ Vendor escalation Management
̢ۢ Weekly reviews with Shift Managers
̢ۢ Weekly Customer reviews
̢ۢ Change and Release Management
ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ â€¢ Handle day-to-day escalations
̢ۢ Team roaster and leave management
̢ۢ E-SAT and C-SAT matrix and gauging the same
Metrics
̢ۢ Escalate & get issue closure followed up with internal / outside teams
̢ۢ Document Incident / Root cause / & analyze events & errors Provide solution for permanent fix
̢ۢ Provide Root cause analysis of problems Handled and permanent fixes post known errors
̢ۢ Review of different documents End to End Incident handling and resolution
̢ۢ Preparing Incident reports and circulating the same
• Change implementation â€" Preparing POA / Impact analysis / release of the change
̢ۢ Updating related documents post change
̢ۢ Tests & bench markings devices / products
̢ۢ Problem Management of major incidents / repeated incidents and providing a permanent solution which would go through change / Release Management
• Grooming team members on various aspects â€" Processes + technical skills
̢ۢ Vendor Management
̢ۢ Review of vendor (engineer) performance on call response / resolution
̢ۢ Technical capability
̢ۢ Review of quality of call management by the vendor
If you are interested then send your resume & Mention below details .
If you are not interested then send this to your friends.
CTC-
EXP CTC-
NOTICE PERIOD
TOTAL EXP
Relocate â€"Jaipur / Mumbai -
Thanks
Rinku
IGM Technologies
9785011090
E- r.agarwal@igmtechnologies.com
We Have Job opening for Well known MNC Company .
IGM TECHNOLOGIES is consultancy Service Company.
Client -Microland (Permanent & On roll Job)
URL-http://www.microland.com/
LOC-JAIPUR / Mumbai
6-10 YRS EXP
MANAGE TEAM;WIND-AD, OS SECURITY;
CTC: max 5.5 LPA
Responsibility
Candidates should have exp in 2YRS IN Team lead .
̢ۢ Work on ITIL frame work and standards
̢ۢ Incident Handling and closure
̢ۢ Adherence to policies, procedures and process
̢ۢ Preparing documentation and records
̢ۢ Review of different documents
̢ۢ Meet the customers / users on requirements
̢ۢ Handle escalation for the team and center
̢ۢ Be a SPOC during crisis and major incidents
̢ۢ Review of Minutes of the meeting and action points
̢ۢ Day to day operation / transactions
̢ۢ Vendor issues escalation handling
̢ۢ Plan for change implementations
̢ۢ Mass rollout activities POA
• Improvements to call response / resolution â€" TAT
• Inputs to the customer on Call trend â€" numbers & category with possible root cause
̢ۢ Compliance to routine activity management
̢ۢ Process Improvements
̢ۢ Review weekly and daily reports
̢ۢ Review of different documents
̢ۢ Meet the customers / users on floor
̢ۢ Problems management
̢ۢ CMDB Management
̢ۢ Vendor escalation Management
̢ۢ Weekly reviews with Shift Managers
̢ۢ Weekly Customer reviews
̢ۢ Change and Release Management
ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ â€¢ Handle day-to-day escalations
̢ۢ Team roaster and leave management
̢ۢ E-SAT and C-SAT matrix and gauging the same
Metrics
̢ۢ Escalate & get issue closure followed up with internal / outside teams
̢ۢ Document Incident / Root cause / & analyze events & errors Provide solution for permanent fix
̢ۢ Provide Root cause analysis of problems Handled and permanent fixes post known errors
̢ۢ Review of different documents End to End Incident handling and resolution
̢ۢ Preparing Incident reports and circulating the same
• Change implementation â€" Preparing POA / Impact analysis / release of the change
̢ۢ Updating related documents post change
̢ۢ Tests & bench markings devices / products
̢ۢ Problem Management of major incidents / repeated incidents and providing a permanent solution which would go through change / Release Management
• Grooming team members on various aspects â€" Processes + technical skills
̢ۢ Vendor Management
̢ۢ Review of vendor (engineer) performance on call response / resolution
̢ۢ Technical capability
̢ۢ Review of quality of call management by the vendor
If you are interested then send your resume & Mention below details .
If you are not interested then send this to your friends.
CTC-
EXP CTC-
NOTICE PERIOD
TOTAL EXP
Relocate â€"Jaipur / Mumbai -
Thanks
Rinku
IGM Technologies
9785011090
E- r.agarwal@igmtechnologies.com
