Dear Candidates ,
We Have Job opening for Well known MNC Company .
IGM TECHNOLOGIES is consultancy Service Company.
Client -Microland (Permanent & On roll Job)
URL-http://www.microland.com/
LOC-JAIPUR / Mumbai
6-10 YRS EXP
MANAGE TEAM;WIND-AD, OS SECURITY;
CTC: max 5.5 LPA
Responsibility
Candidates should have exp in 2YRS IN Team lead .
• Work on ITIL frame work and standards
• Incident Handling and closure
• Adherence to policies, procedures and process
• Preparing documentation and records
• Review of different documents
• Meet the customers / users on requirements
• Handle escalation for the team and center
• Be a SPOC during crisis and major incidents
• Review of Minutes of the meeting and action points
• Day to day operation / transactions
• Vendor issues escalation handling
• Plan for change implementations
• Mass rollout activities POA
• Improvements to call response / resolution â€" TAT
• Inputs to the customer on Call trend â€" numbers & category with possible root cause
• Compliance to routine activity management
• Process Improvements
• Review weekly and daily reports
• Review of different documents
• Meet the customers / users on floor
• Problems management
• CMDB Management
• Vendor escalation Management
• Weekly reviews with Shift Managers
• Weekly Customer reviews
• Change and Release Management
ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ â€¢ Handle day-to-day escalations
• Team roaster and leave management
• E-SAT and C-SAT matrix and gauging the same
Metrics
• Escalate & get issue closure followed up with internal / outside teams
• Document Incident / Root cause / & analyze events & errors Provide solution for permanent fix
• Provide Root cause analysis of problems Handled and permanent fixes post known errors
• Review of different documents End to End Incident handling and resolution
• Preparing Incident reports and circulating the same
• Change implementation â€" Preparing POA / Impact analysis / release of the change
• Updating related documents post change
• Tests & bench markings devices / products
• Problem Management of major incidents / repeated incidents and providing a permanent solution which would go through change / Release Management
• Grooming team members on various aspects â€" Processes + technical skills
• Vendor Management
• Review of vendor (engineer) performance on call response / resolution
• Technical capability
• Review of quality of call management by the vendor
If you are interested then send your resume & Mention below details .
If you are not interested then send this to your friends.
CTC-
EXP CTC-
NOTICE PERIOD
TOTAL EXP
Relocate â€"Jaipur / Mumbai -
Thanks
Rinku
IGM Technologies
9785011090
E- r.agarwal@igmtechnologies.com
We Have Job opening for Well known MNC Company .
IGM TECHNOLOGIES is consultancy Service Company.
Client -Microland (Permanent & On roll Job)
URL-http://www.microland.com/
LOC-JAIPUR / Mumbai
6-10 YRS EXP
MANAGE TEAM;WIND-AD, OS SECURITY;
CTC: max 5.5 LPA
Responsibility
Candidates should have exp in 2YRS IN Team lead .
• Work on ITIL frame work and standards
• Incident Handling and closure
• Adherence to policies, procedures and process
• Preparing documentation and records
• Review of different documents
• Meet the customers / users on requirements
• Handle escalation for the team and center
• Be a SPOC during crisis and major incidents
• Review of Minutes of the meeting and action points
• Day to day operation / transactions
• Vendor issues escalation handling
• Plan for change implementations
• Mass rollout activities POA
• Improvements to call response / resolution â€" TAT
• Inputs to the customer on Call trend â€" numbers & category with possible root cause
• Compliance to routine activity management
• Process Improvements
• Review weekly and daily reports
• Review of different documents
• Meet the customers / users on floor
• Problems management
• CMDB Management
• Vendor escalation Management
• Weekly reviews with Shift Managers
• Weekly Customer reviews
• Change and Release Management
ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ ï€ â€¢ Handle day-to-day escalations
• Team roaster and leave management
• E-SAT and C-SAT matrix and gauging the same
Metrics
• Escalate & get issue closure followed up with internal / outside teams
• Document Incident / Root cause / & analyze events & errors Provide solution for permanent fix
• Provide Root cause analysis of problems Handled and permanent fixes post known errors
• Review of different documents End to End Incident handling and resolution
• Preparing Incident reports and circulating the same
• Change implementation â€" Preparing POA / Impact analysis / release of the change
• Updating related documents post change
• Tests & bench markings devices / products
• Problem Management of major incidents / repeated incidents and providing a permanent solution which would go through change / Release Management
• Grooming team members on various aspects â€" Processes + technical skills
• Vendor Management
• Review of vendor (engineer) performance on call response / resolution
• Technical capability
• Review of quality of call management by the vendor
If you are interested then send your resume & Mention below details .
If you are not interested then send this to your friends.
CTC-
EXP CTC-
NOTICE PERIOD
TOTAL EXP
Relocate â€"Jaipur / Mumbai -
Thanks
Rinku
IGM Technologies
9785011090
E- r.agarwal@igmtechnologies.com
