Job Vacancy for Team Leader - TECH at Ugam Solutions - Coimbatore

Experience required for the Job: 3 - 7 years Job Location: Coimbatore Dear Candidate, (Please Note: The below mentioned mail has been sent as a mass mailer to innumerable resumes. Please ignore the same if NA to you, but you can refer your friends or any group suitable for the said openings.) This is in reference an excellent job opportunity for a Team Leader role at Ugam Solutions â€" Coimbatore. Company Profile: UGAM SOLUTIONS is a leading provider of Research & Analytics services focused on serving the marketing information needs of global enterprises. We are the pioneer in providing outsourced services to the global Market Research industry from our offshore centeres in Coimbatore and Mumbai. Ugam is the largest provider of outsourced services to the offshore Market Research industry in the world. Job Location: Coimbatore Job Profile: Team Leader â€" TECH SKILLS • Must have a work experience in HTML, Java Script • Must be able to understand the Client requirement and complete the target on time. • Client handling • Should have experience as a Team Leader. • Decision-making ability • Excellent problem-solving and communication skills. • A responsible attitude Roles & Responsibilities: • Will be handling the team of 5-10 Executives. • Execute and Deliver projects to result in Client Satisfaction. • Ensure clients are updated on project deliverables and schedules • Ensure prompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfaction • Attempt to create a good rapport with clients and attempt to develop cordial working relationships • Review team performance on a day-to-day basis • Plan projects based on targets set and get them approved from the Business Manager. • Prioritize daily deliverables and assist / supervise team members with planning at a project (multiple projects within 1 client/multiple clients) level within an SL • Set-up / run / review / improve norms / standards for Quality Assurance. • Review team performance on a day-to-day basis. Ensure team’s performance meets / exceeds client requirements. • Resolve client issues. • Diagnose and Resolve/Assist in the diagnosis and resolution of operational issues. • Prepare/Assist in preparation of client reviews. • Ensure team adheres to client and function expectations, standards, guidelines and procedures. • Meet / exceed operational targets. • Upon request or as specified, participate and contribute in client calls. Interested candidates kindly revert to this mail at the earliest with your updated CV attached.. For more details log on to www.ugamsolutions.com Thanks & Regards, Ranveer Nathani UGAM â€" HR ranveer.nathani@ugamsolutions.com