We have an urgent opening for Technical Support for a Leading BPO.
Job Location : Belapur
Salary:2L to 3.5L pa
US Shifts
Fixed Weekend offs.
Job Requirement:
o Excellent demonstrated customer service skills
o Problem solving skills
o Technical writing skills
o Graduate plus 1-2 Years Working knowledge of Microsoft Windows NT Server and Windows 2000 Server
o Non-Graduate plus 2-3 Years Working knowledge of Microsoft Windows NT Server and Windows 2000 Server
o MCP Certified in at least one of the Windows Server Operating Systems and Exchange Server 2000 and/or 2003.
o Ability to work in a fast paced environment and Night Shifts
o Works well in a team environment
o English proficiency
o Effective learning skills .
Preferred Qualifications:
o Graduate plus 3-4 years experience OR B.E with 1 Year experience in technical support or MIS in an Enterprise environment. Ability to properly use all Search tools on the Internet like Google, MS KB Articles and Intranet Resources to troubleshoot customer issues
o Ability to search and understand KB articles Demonstrated technical competence with Microsoft Exchange Server version 5.5 and 2000, and 2003.
o Ability to effectively communicate with customer managers and executives on technical and business issues.
o Strong organizational, time management, project management, and negotiation skills.
o Microsoft Certified System Engineer certificate.
Interested Candidates mail your resume at delicia@adeptconsulting.in or call 9819915557- Delicia
Regards,
Delicia
