Rackspace Walk-in Interview drive for Backup Administrator L1 Support,
Company Name: Rackspace, the 1 Managed Cloud Company
Experience supporting: Global Clients (Preferably US/UK)
Education:- (Qualified Graduates only)
Job Title: Backup Administrator - I
Experience: 2 - 5 Years
Location: Gurgaon
Preferred:
Previous professional experience with Legato Networker, Legato Replistor, Veritas NetBackup, Veritas Backup Exec, CA ARCserve, HP Omniback, Arkeia, CommVault, or other backup/replication software.
Required Candidate profile:
EXPERIENCE / EDUCATION Required:
KNOWLEDGE / SKILLS / ABILITY:
PRIMARY RESPONSIBILITY:
Backup Administrators work with Rackspace's over 18,000 customer base as well as internal departments to implement and manage backups, perform data restores, resolve issues including escalation, and work with new and existing customers to create solutions pertaining to the Managed Backup Service at Rackspace Hosting.
A Backup Administrator is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence.
Also advises on best practices to ensure that customer's backup solutions are able to work in a reliable, efficient and supportable way.
The criteria listed below is representative of a majority of what this role supports and should not be interpreted as an all inclusive list. This role may change as technology evolves and the Racker will be expected to adopt to the new standards.
Walk-in Details:
Walk-in Interview Date: Thu, 19th Sep - Fri, 20th Sep 2019
Interview Time : 11am - 5pm
Venue :
Rackspace
3rd Floor, Building No-9A
DLF Cyber City, Phase-III,
Gurgaon- 122002, Haryana
Contact Person: Bharti Rai (bharti.rai@rackspace.com)
Company Name: Rackspace, the 1 Managed Cloud Company
Experience supporting: Global Clients (Preferably US/UK)
Education:- (Qualified Graduates only)
Job Title: Backup Administrator - I
Experience: 2 - 5 Years
Location: Gurgaon
Preferred:
Previous professional experience with Legato Networker, Legato Replistor, Veritas NetBackup, Veritas Backup Exec, CA ARCserve, HP Omniback, Arkeia, CommVault, or other backup/replication software.
Required Candidate profile:
EXPERIENCE / EDUCATION Required:
- Approximately 18 months of customer service experience in an Information Technology or FANATICAL customer service environment.
- At least 12 months of Microsoft Windows Server* and/or Redhat Linux* professional system administration experience.
KNOWLEDGE / SKILLS / ABILITY:
- Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.
- Basic knowledge of data backup and restoration methodologies. Basic knowledge of, but not limited to MMC consoles, event viewer, basic FTP file transfers, user permissions, and service management within Microsoft Windows Server* and/or the ability to (but not limited to) navigate file systems, editing with vi, identify running services and processes, SSH and FTP, file permissions, and basic network troubleshooting tools within Redhat Linux*. Basic knowledge of TCP/IP, DNS, Email and networking.
- Basic general understanding of databases including Microsoft SQL* and Mysql*.
- Excellent time management and organizational skills.
- Able to work well under pressure and under stressful situations while supporting a customer base of over 18,000.
- Self-motivated; ability to maintain excellence in service with moderate supervision.
- Basic analytical and problem solving skills.
- Ability to successfully work and promote inclusiveness in small groups.
- Ability to provide FANATICAL support.
PRIMARY RESPONSIBILITY:
Backup Administrators work with Rackspace's over 18,000 customer base as well as internal departments to implement and manage backups, perform data restores, resolve issues including escalation, and work with new and existing customers to create solutions pertaining to the Managed Backup Service at Rackspace Hosting.
A Backup Administrator is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence.
Also advises on best practices to ensure that customer's backup solutions are able to work in a reliable, efficient and supportable way.
The criteria listed below is representative of a majority of what this role supports and should not be interpreted as an all inclusive list. This role may change as technology evolves and the Racker will be expected to adopt to the new standards.
Walk-in Details:
Walk-in Interview Date: Thu, 19th Sep - Fri, 20th Sep 2019
Interview Time : 11am - 5pm
Venue :
Rackspace
3rd Floor, Building No-9A
DLF Cyber City, Phase-III,
Gurgaon- 122002, Haryana
Contact Person: Bharti Rai (bharti.rai@rackspace.com)
