L1 Support to manage a critical project for one of our biggest clients in insurance domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.
Company Name: Mphasis Ltd
Job: Customer Support (Must have experience on Service now tool)
Experience: 1 - 3 Years
Education: BSc/ BA/ BCom, Computer Science or relevant field Process Skills
Qualification:
- 2- 3 years of experience in help desk development
- BSc/ BA/ BCom, Computer Science or relevant field Process Skills
Technical Skills:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/ BA/ BCom, Computer Science or relevant field Process Skills:
- Capable of analyzing requirements
- Develop and peer review of LLD (Initiate/ participate in peer reviews)
- Participate in discussion with business stake holders
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures.
How to Apply: Click Here to Apply Online
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About Company:
Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
