We are hiring for International Voice process (work from office) we invite freshers & experienced candidates both. - Minimum qualification required is Intermediate pass and graduates can also apply.
Profile: Customer Service Associate
Compensation range: INR 2.81 LPA-3.37 LPA per annum
Experience: 0 - 5 Years
Location: Delhi NCR, Noida
Interested Candidate should be comfortable with:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
Computer Knowledge/Skills:
Customer Focus:
Problem Solving Skills:
Additional Benefits:-
Transport Allowance.
Night Shift Allowance.
Meal Coupons.
Over Time benefits.
HR Contact Details: Vishal (9836685054) or WhatsApp your query mentioning your name,city & highest qualification.
Mention HR VISHAL on cv and walk in to the interview address.
We are hiring Experienced and Freshers candidates
Minimum qualification required is Intermediate pass and graduates can also apply.
NOTE: Candidates already attended the interview in the past 90 days and students pursuing their graduation in regular college are not eligible to apply
Profile: Customer Service Associate
Compensation range: INR 2.81 LPA-3.37 LPA per annum
Walkin Date: 11th to 12th Oct 19 (Friday & Saturday)
Location: Noida
Experience: 0 - 5 Years
Location: Delhi NCR, Noida
Interested Candidate should be comfortable with:
- 24*7 shifts with rotational weeks offs
- Comfortable to work in night shifts
- Excellent communication skills
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
- Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Walk in details:
- Date: 11th to 12th Oct 19 (Friday & Saturday)
- Time: 11 AM TO 3 PM
- Venue: Amazon Development Centre India Private Limited, 5th floor, Candor Tech Space, Building No.3, Plot No. 02, Block B, Sector 62, Noida, Distt. Gautam Budh Nagar, UP - 201301
Additional Benefits:-
Transport Allowance.
Night Shift Allowance.
Meal Coupons.
Over Time benefits.
HR Contact Details: Vishal (9836685054) or WhatsApp your query mentioning your name,city & highest qualification.
Mention HR VISHAL on cv and walk in to the interview address.
We are hiring Experienced and Freshers candidates
Minimum qualification required is Intermediate pass and graduates can also apply.
NOTE: Candidates already attended the interview in the past 90 days and students pursuing their graduation in regular college are not eligible to apply
