Company Name : Bentley Systems
Position : Technical Support Engineer
Qualification Required : B.E/B.Tech
Experience Required : 0-4 years
Job Location: Pune
Salary : Best in Market
Job Description :
- Answering user questions over the phone, email and web portal.
- Contribute to software testing from time to time.
- Ability to analyze complex technical problems.
- Technology savvy.
- Tactful and patient with users.
- Excellent English communication skills required.
- Ability to convey complex technical details coherently.
- Knowledge of MicroStation or AutoCAD or other Bentley Plant applications (AutoPlant & OpenPlant) is an asset.
- Fundamental Knowledge of Database (SQL Server or Oracle) is an asset.
- Must be decisive, self-motivated and proactive, possessing strong desire to learn.
- Ability to resolve application problems via telephone support.
- Excellent verbal and written communication skills, Should participate & contribute in writing blogs, wiki’s, Tech articles on company’s portal.
- Support and interact with other members of a team environment.
- Experience in Piping Design engineering field would be an advantage
- Able to work in shift hours (3 PM-12 PM, 5 PM – 2 AM & 6 PM -3 AM) for US/Europe users.
How to Apply:
To Apply for this Position Click Below
laxman
Click Here to Apply Online to eligible for this Off Campus Drive
Apply ASAP before the link expires, Only the screened-in/shortlisted candidates will be called for interview before the Selection Committee.
About Company :
As part of the Product Advantage team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley’s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley’s supported products. There will also be a requirement to provide remote and onsite training as well as consultancy services to our users.
