HCL Walk-in for Service desk L1 Technical Support | 6 months - 3 years Exp | Bangalore | 15th - 19th Oct2019

HCL is hiring 1 - 3 years experienced candidates for Service desk L1 Technical Support(Voice), Directly walk-in to below venue on 15th  - 19th Oct 2019.

Experience: 1 - 3 Years

Location: Bangalore / Bengaluru

Salary: INR 1,50,000 - 4,50,000 PA

Walk-in Dates: 15th - 19th October 2019

Profile: Service desk L1 Technical Support(Voice)




Job Description of Service Desk:

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware /
• software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
• presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems

Technical Requirements:

• Phone support experience necessary.
• Technical Service desk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
• Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance

Years of Experience:
6 months - 3 years of Service desk,
Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues. Should have Global support experience.

Documents to Carry(Mandatory):

• Hard Copy of your updated Resume.
• Printout / Screenshot of this walkin post
• One Government ID proof Xerox copy (Preferable Passport )
• One Passport size photograph.

Walk-in Details:- 

Walk-in Date: 15th to 19th Oct - 2019
Interview Time :- 10:00 AM to 1:30 PM

Spoc: Shobhana


Venue:
HCL Technologies
Surya Sapphire
Electronic City Phase 1
Near D- Mart
Bangalore
Karnataka - 560100