Pine Labs walk-in as Customer Service Associate | Noida | 0 -5 years | 16 - 18 Oct 2019
Company : Pine Labs
Job Role : Customer Service Associate
Company : Pine Labs
Job Role : Customer Service Associate
Eligibility : Any Graduate
Experience : 0 - 5 Years
Salary : Rs: 2,00,000 - 4,00,000 P.A.
Job Location : Noida
Walk-In Time : 10:00 AM Onward
Job Description:
Responsibilities of these executives involve various tasks:
- Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details.
- Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
- Ensure that the required changes are made to resolve the queries of the customers.
- Collect payments or deposits, determine service requested charges or arrange billings.
- Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
- Refer unresolved and pending customer grievances to the concerned departments for further investigation.
- Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services.
- Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.
- Analyze disputed merchandise along with provided original information and requisitions from invoices.
- Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues.
- Solicit sales of new merchandise and services.
- Review policies and terms to ensure they resolve the issues as per the regulations.
- Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.
Walk-in Details:
Walk-In Date : 16 Oct - 18 Oct 2019
Walk-In Time : 10:00 AM Onward
Venue Details:
Pine Labs Pvt Ltd.,
Candor TechSpace, 2nd & 3rd Floor,
Tower-2, Plot No.B-2, Sector-62, Noida 201309.
Contact Details: Rizwana Khan (8287335644)
About Company:
Pine Labs is a leading provider of Payment, Loyalty and Retail Automation systems in India. With a deep-rooted culture of innovation and a strong foundation in engineering skills, Pine Labs has emerged as a one stop shop for payment, loyalty and Retail Automation Solutions in India.
Our Flagship e-Pos product, Plutus is the preferred payment solution across leading retailers as well as banks. IRIS, our Petro retail automation system has the largest installation base in India with more than 3000 fuelling stations running successfully on it.
