Excellant oppurtunity for Senior Staff Network Support Engineer with one of our Fortune 50 Client at Chennai Location.......Jeni(Pelatis)

Experience required for the Job: 3 - 10 years Dear Candidate, Greetings from Pelatis!!!!!!!!!!!!!!!!!!!!!!! We have multiple opening for candidates having experience in Senior Staff Network Support Engineer with one of our Fortune 50 Client at Chennai Location. Please find the JD below. Position : Senior Staff Network Support Engineer Job Location: Chennai Mode of interview: 19th November @ Delhi NCR/Pune for local candidates Telephonic for others Experience: 3 to 10 yrs -------------------------------------------------------------------------------------------------------------------------------- Job Description Senior Staff Network Support Engineer The senior staff network support engineer provides Tier III post-sale technical support . The role is responsible for resolving complex hardware and software problems in high speed networking environments. This engineer will respond to situations where first and second line product support has failed to isolate or fix problems. Also will interfaces with Development Engineering when a problem cannot be resolved. The senior staff network support engineer should also have advanced knowledge/expertise in high speed networking and be well versed in competing technologies, competitive product features, configurations, and industry direction. He is also responsible for managing major accounts and resolving critical customer issues. Other responsibilities include, but limited to, replicating customer networks, documenting customer networks, mentoring junior engineers, making recommendations for product and process improvements, and helping other team members. Required Experience and Skills: *Expert level troubleshooting skills *Extensive knowledge of following protocols: BGP, OSPF, IS-IS, Multicast, RIP, STP, MSTP, PVST, RSTP. *Strong understanding of following networking technologies: Switching and Routing, TCP/IP, VRRP, 802.1Q, QoS, Policy Based Routing, ACL, WAN Protocols, firewall, load-balancer, packet sniffing *Strong written/verbal communication and interpersonal skills *Good working Knowledge in both Unix and Windows environment *Working knowledge of MPLS and IPv6 are desirable. *Experience in ISP Environment or large Data Center network is highly desirable *Experience in a QA or Dev-test environment is a plus. *Other major vendor certifications are also desirable *Weekend shift and/or on call availability as required *Provide technical escalation support to TAC team. *Provide feedback to engineering for product improvements. *Drive root cause analysis of customer issues and deliver RCA document. Qualifications *Creative problem solving skills and dedication to seek problem resolution *Have the ability to work independently and also as a team to resolve problems. *Good customer-relation skills and the ability to communicate intelligently and efficiently. *Desire to learn new technologies, adapt leadership techniques, and implement networking best practices. *MS/BS in CS/EE or equivalent *Minimum 8 years experience in High Speed Networking *Minimum 5 years Customer Support Experience If interested, Kindly filled in the following details with your updated resume and ignore if you profile is not suitable for the same. Total Experience : Rel Exp Cisco Juniper troubleshooting: CTC: ECTC: Notice Period: Current Location: Mode of Interview(Telcon/F2F): Reason for relocation if any: Qualification: Any offer in Hand: Thank you, Jenifer ph.: 044-42934713 Email Id: itjobs40@faochennai.com jenifer@pelatisconsulting.com