Attra Infotech is conducting a freshers and Experienced walk-in drive to hire Freshers for Technical Support/service Desk/l1 Support profies in Bangalore location, eligible candidates can directy walkin to below venue from 5th & 6th September 2019.
Walk-in interview with Attra infotech for Technical Support/Service Desk Engineer - 0 to 2yrs for Bangalore Location on 5th & 6th September 2019 between 9am to 5pm
Company Name: Attra Infotech Pvt Ltd
Experience: 0 - 2 yrs
Location: Bengaluru (Electronic City)
No of Positions open: 10
Salary: INR 3,00,000 - 7,00,000 PA.
Interview / Work Location: Bangalore
Role: Technical Support/ Software Support/ Service Desk/ L1/2 Support Engineers
Shift Timings: Rotational shifts (the resource should be open for any shifts).
JD for Fresher Profile:
JD for Lateral Profile: (Experienced)
Interested applicants are requested to walk-in anytime between 9am to 5pm on 5th & 6th September 2019.a
Interview Date: 6th September 2019
Time: 9 AM onwards
Venue Address:
Quasitum. (Next to Fidelity) Attra Infotech Pvt Ltd.
EC2 Gateway Campus, Silicon Town, Electronic City II,
Bengaluru, Karnataka 560100
Contact Person: Dominic Savio - 08197562649 (dominic.savio@attra.com.au)
About Company:
Attra Infotech Pvt Ltd
https://www.attra.com/
Attra Infotech is one of the leading multinational IT solutions and services delivery firm with its prime focus on Banking, Finance, Merchant, Cards and Payments industry.
Attra was founded in 1995 and headquartered in Melbourne, with delivery centers in Bangalore, Hyderabad, Pune in India, Dubai and Melbourne. Also, supplemented by our sales & marketing offices in Singapore, Canada, USA, UK, Poland and UAE.
Walk-in interview with Attra infotech for Technical Support/Service Desk Engineer - 0 to 2yrs for Bangalore Location on 5th & 6th September 2019 between 9am to 5pm
Experience: 0 - 2 yrs
Location: Bengaluru (Electronic City)
No of Positions open: 10
Salary: INR 3,00,000 - 7,00,000 PA.
Interview / Work Location: Bangalore
Role: Technical Support/ Software Support/ Service Desk/ L1/2 Support Engineers
Shift Timings: Rotational shifts (the resource should be open for any shifts).
JD for Fresher Profile:
- Basic Knowledge of Computers, Networking, OS Platforms etc.
- Crisp Communication Skills (Able to Comprehend User Issues and Articulate Solutions, Effective Listening Skills, Maintain tone and voice)
- Impressive documentation skills
- Real-time Monitoring of Transaction, Performance, Job/Batch Runs - Acknowledgement and perform L1 action
- Triage of the issue before assigning to Tier 2 team
- 100% Adherence to Escalation Matrix if alert turns into an incident and ensure collaboration
- Proactively Liaising with vendors regarding the planned maintenance & communicate the impact to the stakeholders
- Service Now or other ticketing platform exposure is desired
- All outages - laid out Incident Management process needs to be followed [help in Post Incident Report preparation with timelines if reqd. , SER drafts , CNs sent real-time, checking with users about issue resolution]
- Ensure adherence and enforcement of information security standards
- Adhere to the rules and regulations defined in people practice handbook
- Adhoc assignment of tasks additional to job role is to be performed accurately and in a time bound manner
JD for Lateral Profile: (Experienced)
- Basic Knowledge in IT Service Management (ITSM) Incident Management, Change Management
- Knowledge in Computers, Networking, OS Platforms etc.
- Crisp Communication Skills (Able to Comprehend User Issues and Articulate Solutions, Effective Listening Skills, Maintain tone and voice)
- Impressive documentation skills Follow Ticket Templates, Create Basic Reports (conversant with MS Office)
- Real-time Monitoring of Transaction, Performance, Job/Batch Runs - Acknowledgement and perform L1 action
- Triage of the issue before assigning to Tier 2/Tier 3 team
- 100% Adherence to Escalation Matrix if alert turns into an incident and ensure collaboration
- Proactively Liaising with vendors regarding the planned maintenance & communicate the impact to the stakeholders
- Service Now or other ticketing platform exposure is desired
- Participation in all outages - laid out Incident Management process needs to be followed [help in Post Incident Report preparation with timelines if reqd. , SER drafts , CNs sent real-time, checking with users about issue resolution]
- Ensure adherence and enforcement of information security standards
- Adhere to the rules and regulations defined in people practice handbook
- Adhoc assignment of tasks additional to job role is to be performed accurately and in a time bound manner
- Mentoring junior resources, quick learning capability
- Able to deal with ambiguity
Interested applicants are requested to walk-in anytime between 9am to 5pm on 5th & 6th September 2019.a
Walk-in Details:
Interview Date: 6th September 2019
Time: 9 AM onwards
Venue Address:
Quasitum. (Next to Fidelity) Attra Infotech Pvt Ltd.
EC2 Gateway Campus, Silicon Town, Electronic City II,
Bengaluru, Karnataka 560100
Contact Person: Dominic Savio - 08197562649 (dominic.savio@attra.com.au)
About Company:
Attra Infotech Pvt Ltd
https://www.attra.com/
Attra Infotech is one of the leading multinational IT solutions and services delivery firm with its prime focus on Banking, Finance, Merchant, Cards and Payments industry.
Attra was founded in 1995 and headquartered in Melbourne, with delivery centers in Bangalore, Hyderabad, Pune in India, Dubai and Melbourne. Also, supplemented by our sales & marketing offices in Singapore, Canada, USA, UK, Poland and UAE.
