ERMG:F2F interviews happening for "Service reporting analyst" with a leading MNC(IBM) in

""Looking for Reporting Analyst with a ITIL certification with knowledge in Excel, VBA, VB Scripting, Crystal Reports "" Interview Date:10th dec between 9AM to 12PM at Bangalore Role sand Responsibilities: To perform service reporting on the SLA agreed by IBM with its clients. This person will be expected to have a very good communication and presentation skills as this will involve the person to perform service reviews on the performance for a given period. To facilitate the provision of Service Delivery Reporting support to the Management organization * Ensure that the SD Measurements & Reports, Operational Process and Service specific report creation, work instructions are adhered to in all reporting tasks * Ensure High Quality, Timeliness & Accuracy of all Reports * Ensure achievement of functional Key Performance Indicator targets Produce daily, weekly and monthly reports as agreed with customers Required skills: * 4-5 years of work experience * ITIL V2 / V3 Foundation Certified - preferred * Exposure to programming (Excel, VBA, VB Scripting, Crystal Reports etc) * Minimum of 3 yrs experience in Service Reporting * Open to work in shifts ****************************** If the above Requirement suits your Work experience then Please mail your updated profile with details mentioned below in the annex to sowmya@ermg-global.com ANNEX: 1. Name of the Candidate: 2. Address: 3. Contact No: 4. Total Experience: 5. Relevant Experience: 6. Current Employer: 7.Curret Place: 8.Current CTC: 9.Expected CTC: 10..Notice Period: 11.Date of Birth: ******************************************* We will keep you informed if you are short listed for an interview. Appreciate your early reply. Regards Sowmya ERMG Management Consulting Pvt Ltd # 180, 5th Main, 4th Block West Jayanagar, BANGALORE- 560011 Phone: 080-22449351 / 52 / 53 Extn : 226 Cell: 9342533777 Please Visit: www.ermg-global.com