Experience required for the Job: 4 - 10 years Annual Salary of the Job: Best in the industry Job Location: Chennai
Dear Candidate, About InfrasoftTech
Infrasoft Technologies is a specialist solutions company for the Banking & Finance Industry. We are a SEI CMMi Level 5, ISO 9001 and ISO 27001 certified company having a global footprint with over 100 client banks and operations in United Kingdom, Channel Islands, U.S.A., India, Dubai, Singapore & Africa and a global Channel partner network in over 10 countries. With about 14 years of successful track record, today we boast of: 120 financial industry customers served globally, Banking Software Products in 6000 branches, 31 Core Processing Solution sites, 30 Anti Money Laundering Solution sites and Over 100 custom projects delivered from India on Application Development, EAI Migration in the domains of Private banking Wealth Management, e-commerce, Securities & Trading.
Immediate opening for HP Service Manager (RBS) at Chennai
Designation: HP Service Manager
Job Description :
The HP Service Manager Developer/Support persons will be responsible for managing L3/L4 level support of HP Service Manager 9.2 to meet stakeholders" requirements.
High level roles & responsibilities will be -
Level 3 Support
 Complex Incident Resolution
 Creation of Service Manager Documentation
 Proactive Monitoring of Performance/Response Times of the Application/Environments
 Minor/Medium Enhancement Request Development
 Deployment of Code to all environments
 Service Manager Development
* Modifications of formats
* Amendment to Link records
* Minor Format Control Amendments/Additions
* Display Screen/Display Option Amendments
Level 4 Support
 High Priority Incident Resolution
 Service Manager Skills Transfer/Mentoring
 Liaison for HP Support tickets raised
 Major Enhancement Requests
* New Modules Implementation/Creation
* Creation/Amendments of Web Services
* Major Amendments to OOB functionality
 Creation of Detailed Technical Documentation
 Change Advisory Board Technical Attendance
The role will work closely with the technical team, data team and the business analysts. It will include reaching out to the business to gain direct feedback using an agile development approach.
Must have:
 Creative thinker and solutions orientated
 4-8 Years broad IT experience
 3+ years experience in large implementations of HP Service Centre/Manager
 Configuration and development experience of Incident, Service Request, Problem and Change
 Knowledge of Service Manager Installation
 Knowledge of functionality provided by OOTB 7.x or 9.2x system.
 Ability to work with both a UK and off shore team
 Strong analytical and problem solving skills
 Strong oral and written communication skills
Technical Skills
 Specific experience in more than one of the following Service Management Products:
* Service Manager 7/9.x
* SM SD Module
* SM IM/PM Modules
* SM Service Catalog Module
* SM ESS
* SM SLM Module
* SM Request Module
* SM KM Module
* SM Change Module
* SM Config Mgmt Module
* RAD Coding
 Knowledge of the following O/S
* Windows
* Linux
Desirable Skills:
 ITSM best practices and frameworks
 Kerberos
 Web Services
 SOAP
 HP uCMDB, DDM-A
 HP AssetCenter/AssetManager, DDMi
 Connect-IT
Please send or reply with your updated CV in pdf or doc format with the following details.
Current organization:
Current designation:
CTC:
ECTC:
Joining Time:
Last interviewed with Infrasoft Tech:
Best Regards,
Gopikumar M
Sr. HR Recruiter
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Infrasoft Technologies | SEI CMMi Level 5 | ISO 27001 & ISO 9001 certified
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Contact Number - 044 - 66092222
Email id - Gopikumar.M@infrasofttech.com
Website - www.infrasofttech.com |
