Freshers Off Campus: Customer Success Associate/Lead Hiring Freshers | BE CS/IT & MBA from Premier Institutes are eligible.
Company Name : Visual BI
Position : BI Solutions Developer
Qualification Required : BE CS/IT & MBA from Premier Institutes
Experience Required : Any
Job Location: Chennai
Salary : Best in Market
Job Description :
- As a Customer Success Associate at Visual BI, you’ll play a definitive role in impacting customer’s experience by facilitating adoption and usage of Visual BI products.
- You’ll interact with customers and assist them with activities including but not limited to product demonstrations, installation, configuration, licensing, requirements validation, feasibility study, and more through emails, phones or web-meetings.
- You’ll keep track of tickets and prioritization through our product support platform.
Duties and Tasks/Essential Functions:
- Providing direct technical assistance to our customers
- Acknowledge, track and prioritize customer inquiries, manage phone/email interactions, and handle customer requests for support.
- Work with product management & engineering team to drive troubleshooting, understand root cause, and communicate nature of analysis and status to clients
- Accurately process and record all customer interactions and status in the support system
- Follow up and make scheduled call backs to customers when needed
- Stay current with updates on product roadmap, features, releases and patches
- Ensure that Visual BI delivers on SLAs and any response or resolution times committed to customer
- Apply due consideration and judgement in escalating priority items
Skill and Knowledge Qualifications:-
- BE CS/IT
- MBA from Premier Institutes
- Knowledge of customer service principles and practices.
- Proper eMail & phone etiquette
- Ability to articulate thoughts in a clear, concise and professional manner, both in speech and writing
- Effective listening skills.
- Excellent analytical and problem solving skills
- Exceptional Freshers are welcome to apply
How To Apply: Click Here to Apply Online (Follow below Notes)
- Fill in the application form, attach your resume and answer the questions listed. As we would like to get to know you better through these responses, we encourage you to respond truthfully based on your personality and life experiences.
- There are no right or wrong answers to these questions – so answer them to your best ability possible
About Company :
Visual BI is a specialist provider of SAP Business Intelligence & Analytics solutions that helps enterprises look forward and think ahead by adopting cutting-edge BI solutions. Headquartered in Plano, TX, Visual BI has quickly grown to be recognized as one of the leaders in this space by customers and partners.
