Amazon Walk in Drive For Customer Service Associates, Pune | 7th - 12th October2019

Amazon India hiring for Customer Service Associates Work from Office & Work from Home (Full Time & Contractual Opportunity)

Location: Pune

Experience: 0 - 5 Years


Salary Range:
Chat 2.06- 2.16 Lakh p.a.
International Voice 2.57 3.09 Lakh p.a.
Chat (Work from Home) 2.06- 2.16 Lakh p.a.

Additional Benefit: - Meal Vouchers + Transport Allowance + Night Shift Allowance + Over Time Payout + Internet Reimbursement (Only for Work from Home)

Qualifications required:
Minimum qualification is 10 + 2.
Graduates are also eligible to apply.



Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.


Knowledge & Skills Required

Communication Skills:

• Excellent communication skills (written and verbal) 
• Ability to communicate correctly and clearly with all customers 
• Excellent documentation skills 
• Good comprehension skills ability to clearly understand and state the issues customers present 
• Ability to concentrate follow customers issues without distraction to resolution 
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response 
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system 
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer 
• Excellent typing skills 
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites 
• Demonstrates an ability to successfully navigate websites 
• Demonstrates a proficient knowledge of email applications 
• Demonstrates an ability to learn in various media 
• Ability to successfully adapt to changes in the work environment 

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment 
• Ability to empathize with and prioritize customer needs 
• Demonstrates interpersonal skills with a diverse customer base 
• Demonstrates conflict resolution, negotiation, and de-escalation skills 
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary 
• Ability to determine customer needs and provide appropriate solutions 
• Maintain regular and reliable attendance, including the daily schedule as assigned 
• Flexible with the working schedule; may be expected to work weekends, holidays and events 
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season 

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned 
• Ability to approach problems logically and rationally 
• Action oriented and self-disciplined Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need 
• Ability to maintain composure in highly escalated situations 
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

NOTE: Candidates already attended the interview in the past 90 days and students pursuing their graduation in regular college are not eligible to apply

Walk in Details:

Interview Date : 7th October 2019 to 12th October 2019

Interview time: 11 am to 3 pm


Interview Venue: Amazon Development Centre Pvt. Ltd, B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri, Pune, Maharashtra 411014 (Landmark- Inorbit mall)

POC Details:

HR Gargi: 0207100018, 8249555851
HR Priyanka : 9346438528
IVR Number: 9817730730