Note: Apply from below Employee referral link to get referred and shortlisted for interview process.
Company Name: Mphasis Ltd
Profile: Customer Support Officer (Level 1, 2)
Location: Bangalore
Experience: 0 – 2 Years
Joining Date: 1st to 31st October 2019 (Early joiners are preferred)
Job Role & Responsibilities
The responsibilities of a CSO would be and not limited to:
- Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
- Identify and assess customers’ needs to achieve maximum satisfaction
- Build trust and sustainable relationship with customers through interactive communication
- Record details of customer interactions, queries, complaints and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Follow up to ensure necessary actions are taken to resolve the customer issues
Drive Location & SPOC Details:
Mphasis Ltd,
4th Floor, Tower 4, Bagmane World Technology Center,
Off Outer Ring Road, Mahadevpura, Bengaluru.
Point of Contact: Srotoswana Das
How to Apply:
- Click Here to Apply Online to eligible for this Off Campus Drive
- Here is my referral link. Please apply or share with good folks you know.
- Mention Employee name Laxman. J as referrer when you get call from Mphasis HR
Apply ASAP before the link expires, Only the screened-in/shortlisted candidates will be called for interview before the Selection Committee.
Each candidate will be screened strictly as per the skills and experience mentioned above. Those who do not match the skillset will not be considered and can apply for other suitable positions.
