Job Opening at HP for Wintel L3 Admin Support

10:08 AM

Greetings from HP..!

HP Chennai & Bangalore is currently recruiting for Wintel Admin L3/L4 support.

Experience Level: 5 â€" 14 Yrs
Job Location: Bangalore & Chennai

If interested, please mail across your updated profile along with the mandatory details to megha.satyanarayana@hp.com ASAP.

We have openings for Windows, Exchange & AD and backup for L1, L2 and L3 positions. What is the profile you are looking for?
What is your total IT Experience?
Who is your current employer?
How long you are working with your current employer?
What is the reason you are looking for a change?
What is your Current CTC? (Do not consider night shift allowance)
What is your expected CTC?
Are you interested to relocate either to Chennai or Bangalore?
The job needs 24*7 support to the customer/customers throughout the globe. Hence you may need to work on shifts on rotational basis. Are you comfortable to work in shifts on rotational basis?
How many years of experience you have in Windows Server Administration and remote administration?
How many servers do you support?
What is level of support you are providing currently?
What is your area of specialization? (Please rate yourselves as Beginner, Intermediate, Expert)
Windows 2003
Windows 2008
Hardware -HP/IBM/Dell
What are the technical Certifications you have done?
MCSA 2003
MCSE 2003
MCTS
MCITP
ITIL V3
What is your educational qualification?

PROFILE:
Degree in Computer Science, Computer Engineering, Electrical Engineering,
Formal IT qualification (MCP, MCSE)
Minimum of 3+ years experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and end user support.
Minimum of 3 years technical knowledge of the applicable platform that you will be responsible for: Windoenws & Citrix.
Must be able to demonstrate troubleshooting and problem solving skills.
Excellent understanding of ITSM\ITIL processes.

JOB RESPONSIBILITIES:
Responsible for Technical Support Incident Management Services provided remotely.
Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.
Multi-disciplinary process quality definition \ improvement.
Case Management: Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.

CORE COMPETENCY:
Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization.
Good motivational skills plus verbal and written communication skills, strong command of English Language.
Good working knowledge in Windows platforms and Basics in networking.
Experience in operating Windows platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)
Knowledge of Microsoft Core components is mandatory. (DNS, DHCP, WINS)
Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory.
Knowledge of Remote Admin Tool is mandatory.
Basic understanding of Storage concepts.
Willingness to develop strong competencies in Windows platform support
Knowledge of HP ITO and HP Open view monitoring will be a plus
Experience Criteria: 5+Yrs
Rel Exp: 3+Yrs
Should have be willing to work in 24/7 rotating shifts.
Qualification-12+Diploma/BE/ B.Tech/ B.Sc/ M.Sc/ MCA/ MBA/ M.Tech

"Your references would be highly appreciated."


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