Sensiple Software Solutions is conducting Walk -In drive For Product Desk Support Engineer - Siruseri, Chennai.
Company Name: Sensiple Software Solutions Pvt. Ltd.,
Experience: 1 - 4 yrs
Location: Chennai
Job Title : Product Desk Support Engineer
Date & Time: 3rd September - 5th September , 11 AM onwards
Venue: Sensiple Software Solutions Pvt Ltd, Plot No: 9/A15, SIPCOT IT Park, Padur Post, Siruseri 603103 (view on Map)
Contact Person: Arulpriya.K
Contact Number : 9566222214
About Company:
Sensiple Software Solutions Pvt. Ltd.
Sensiple, a CMMi Level Certified company, head quartered in New Jersey with offices in New York, California, Atlanta, Boston and India. Sensiple has 20 Years of industry experience, 150+ customers world wide, 75+ Certified Consultants, 10+ Industry verticals and 700 plus employees globally.
Company Name: Sensiple Software Solutions Pvt. Ltd.,
Experience: 1 - 4 yrs
Location: Chennai
Job Title : Product Desk Support Engineer
Working Time : 24/7 Support
Notice Period : Immediate to 30 days
Roles & Responsibilities :
- Excellent verbal & written communication - Interpersonal skills
- To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and ticketing tool web portal
- Single Point Of Contact (SPOC) assistance for End User 24x7 Support
- Log Tickets in the call-logging tool on behalf of users
- Take necessary action viz resolves (over phone or remote) or assigns the issue to L2 team
- Should be technical helpdesk and should be in a position to resolve L1.
- Monitor the Production environment using monitoring tools
- Monitor the service desk tool for open and pending incidents
- Own the incident and provide end to end resolution for the ticket
- Experience in the domain of voice technical support/ helpdesk is must
- Good Knowledge in International service delivery standards such as ITIL,
- Must be familiar with Microsoft technologies and windows environment
Interested candidates can come directly for Interview on Tuesday- 3rd September to Thursday - 5th September between 11 am to 4 pm.
Walk-in Time and Venue:
Date & Time: 3rd September - 5th September , 11 AM onwards
Venue: Sensiple Software Solutions Pvt Ltd, Plot No: 9/A15, SIPCOT IT Park, Padur Post, Siruseri 603103 (view on Map)
Contact Person: Arulpriya.K
Contact Number : 9566222214
About Company:
Sensiple Software Solutions Pvt. Ltd.
Sensiple, a CMMi Level Certified company, head quartered in New Jersey with offices in New York, California, Atlanta, Boston and India. Sensiple has 20 Years of industry experience, 150+ customers world wide, 75+ Certified Consultants, 10+ Industry verticals and 700 plus employees globally.
