Manager/Sr Manager - Service Desk Openings in Mumbai

Client Name – WNS – www.wns.com Client is a leading global Business Process Outsourcing (BPO) company. The company extends the enterprise' of some of the world's best brands by providing vertical-led solutions for Travel & Leisure, Banking & Financial services, Insurance, Shipping & Logistics, Utilities, Healthcare, Manufacturing, Telecommunications, and Retail & Consumer Packaged Goods industries. It also has a strong horizontal focus with its Finance & Accounting, Contact Center and Research & Analytics solutions. Client has over 21,000 professionals across 21 delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. Deep industry knowledge and expertise, a partnership approach, comprehensive service offerings and a proven track record enable us to deliver business value to many of the world's leading companies. We are passionate about building an organization that is valued by our clients, employees, business partners, investors and the community at large. Our management team comprises accomplished professionals from leading global organizations. Each member brings deep business acumen and outsourcing domain expertise, ensuring a strong growth curve. Position Details - Required Manager/Sr Manager for the Service Desk team who would be responsible to manage a team of 50 spread across 4 location. Work Location: Mumbai-Vikhroli Work Exp: Brief Job Description: • Candidate should be well versed with Office productivity tools – Word, Excel, Powerpoint, Visio, SharePoint (all these skills are mandatory) • Expert in Excel to create MIS, PIVOT, Macros, etc • Well versed with SDP platform from Zoho for ticket logging and resolution tracking • Candidate should have skills for multi-tasking, systematic work behavior, interfacing with several internal teams to gather and co-relate technical information and be a positive team player • Candidate should have experience in presentation to management / senior management • Experienced in dealing with senior management • Daily team management of a diversified team spread across locations for 40+ team members managing an internal call center along with exposure to SDP platform and ITIL V3 exposure and certification shall be added advantage. Key Accountabilities: • Candidate should have excellent communication skills • Candidate should have excellent documentation and efiling skills • Candidate should be proactive Job Responsibilities: • Will have to follow up and close technical and non technical items with several teams • Will have to handle tasks from two reporting officers • Will need to be data intensive and manage volume of data mainly by email for reporting/investigating, etc • Inter and Intra team interactions • Daily tasks on SDP like ticket tracking, reports, customization, user configuration, adding/deleting access, fields and templates • Available on call 24X7 as needed for inputs, escalations and team management • Front end audits as needed Please let me know if you are interested for the below position. If yes, then send me an updated copy of your resume ASAP. Also, answer the below details which are mandatory for openings with the client. DOB: Relevant Exp (SDP platform): Relevant Exp (Microsoft Office): Relevant Exp (Incident Management): Team Size Handled: Mention TeamSize Education- Passing Year- University- Percentage/CGPA: Current CTC: P.A Expected CTC: Current Employer: Notice Period: Current Location in Mumbai: Fore eg, Kurla,Santacruz Preferred Work Location: Open for relocation? (Y/N): Best Regards, Sachin N. Lokhande Assistant Consultant sachin.lokhande@sampoorna.com Tel: - 022-42466600 / 022-28202200 / 022-28206000 Extn: 381 Sampoorna Computer People (Mumbai). Offices in Mumbai, Pune, Bangalore, Delhi, Chennai, Hyderabad.