Tech Support Eng - SMB Group = Symantec Corporation - Pune

Please Note: This is very critical and urgent requirements. The candidate have to worked in 24*7 operations on voice support. Interested candidates have to reply their latest resume alongwith below mention questionnaire for further process ASAP. We have multiple opening for below mention job profile hence we request you to share this job profile to your friends or colleagues who are suitable and looking out for change & open for relocation to Pune. Hello, We, "JAV Consultancy Services", are one of leading firm in recruiting & placing Manpower for our reputed clients. We are sharing challenging requirement with you on behalf of our client M/s Symantec Corporation, Pune. Fore more details, please visit them on www.symantec.com About Symantec – Symantec helps organizations protect business' infrastructures and information, across numerous and complex IT systems. For more than 20 years Symantec has been protecting customers from threats, system failures, user errors, and disaster - protecting more people and more companies from online threats than anyone in the world; enabling business and individuals to work and communicate and interact safely in a connected world. Headquartered in Cupertino, California, Symantec has operations in more than 40 countries. Symantec is an equal opportunities employer. The Technical Support arm of Symantec Global Services provides organizations' with a range of support options; its aim is to enable Symantec's customers to derive the maximum benefits from our software products by providing them with access to a full range of proactive, customer-driven support services that is available 24/7 from eight globally distributed support centers, all of which use the latest available technology to track communications and responses to issues. Technical Support Engineers are responsible for ensuring that customers receive solutions to their technical issues in a timely and professional manner as required; providing a high level of telephone and electronic support, dealing with customers' IT issues. The position is office based. Job Title: Technical Support Engineer. Division / Group: SMB / Tech Support Job description: Starting in FY11 Symantec will have a dedicated support team for SMB Partners. These partners sell solutions to small businesses, including SEP Small Business Edition, Endpoint Encryption and Backup Exec. The new SMB Partner Support Team will provide pre and post-sales support to SMB Specialized partners and will include security and availability support engineers. Primary job responsibilities involve: • Provide high quality telephone support for Backup Exec for Windows Servers, as well as other Symantec Software products as required. • Primary responsibility is to successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues. This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues. • In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues. • Other work includes writing knowledgebase articles, case documentation, product documentation, providing technical training, conducting research on customer incidents, and other duties as assigned. • 24X7 VOICE SUPPORT Technical Skills required: • Should have worked in 24*7 operations on voice support minimum for 2 years. • Technical knowledge on OS (Windows 2003 & 2008 servers), Exchange, Active Directory, VMware, Microsoft SQL, DNS, DHCP , RAID and knowledge in troubleshooting and inclination towards customer support. Experience on any other database is also preferred. • Excellent English communication skills are required. Education preferred: Diploma Holders / Graduates / Post Graduates in Engineering / Science. MCP, MCSE, CCNA will be an added advantage. Total IT Experience: 3 to 5 years. Job location: Pune. Kindly grab the challenging opportunity and mail us your updated profile in word document alongwith below mentioned details :- Current Location :- Total IT experience :- Current Role: Exp as Technical Support Engineer: Exp in providing enterprise level support: Exp in Windows ?:- Exp in Microsoft Environment for Windows: Exp in Ms Exchange Exp in MS SQL : Exp in Active Directory: Exp or knowledge in VMware / Virtualizations : Are you ready to work on 24x7, Voice / On-call support process ? : Are you willing to work in Customer facing role ?: Do you have Certifications ? Current CTC :- Expected CTC :- Can you join in One Month ? :- Reason for change :- Are you willing to work with Symantec - Pune ?:- Have you applied to or interviewed by Symantec - Pune ?:- * Would appreciate if you can help us with references of your friend or colleagues who would be looking out for change. Looking forward to hearing from you. Thanks & Regards, Hitesh Giri | JAV Consultancy Services | Mumbai - 400 080 INDIA | resume@javconsultant.com | T: 022-25900416 / 25624130 / 25611608