Please Note: This is very critical and urgent requirements. They are conducting personal interview process of shortlisted candidate in Pune on 18th June, 2011 (Saturday).
Hello,
We are sharing challenging requirement with you on behalf of our client M/s Symantec Corporation, Pune.
Job Title: Technical Support Engineer.
Division / Group: SMB / Tech Support
Primary job responsibilities involve:
Provide high quality telephone support for Backup Exec for Windows Servers, as well as other Symantec Software products as required.
Primary responsibility is to successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.
This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.
Other work includes writing knowledgebase articles, case documentation, product documentation, providing technical training, conducting research on customer incidents, and other duties as assigned.
24X7 VOICE SUPPORT
Technical Skills required:
Should have worked in 24*7 operations on voice support minimum for 2 years.
Technical knowledge on OS (Windows 2003 & 2008 servers), Exchange, Active Directory, VMware, Microsoft SQL, DNS, DHCP , RAID and knowledge in troubleshooting and inclination towards customer support. Experience on any other database is also preferred.
Excellent English communication skills are required.
Total IT Experience: 3 to 5 years.
Job location: Pune.
Kindly grab the challenging opportunity and mail us your updated profile in word document alongwith below mentioned details :-
Current Location :-
Total IT experience :-
Current Role:
Exp as Technical Support Engineer:
Exp in providing enterprise level support:
Exp in Windows ?:-
Exp in Microsoft Environment for Windows:
Exp in Ms Exchange
Exp in MS SQL :
Exp in Active Directory:
Exp or knowledge in VMware / Virtualizations :
Are you ready to work on 24x7, Voice / On-call support process ? :
Are you willing to work in Customer facing role ?:
Do you have Certifications ?
Current CTC :-
Expected CTC :-
Lead time to join :-
Reason for change :-
Are you willing to work with Symantec - Pune ?:-
Have you applied to or interviewed by Symantec - Pune ?:-
Are you available to attend personal interview process in Pune on 18th June, 2011 ?:
Looking forward to hearing from you.
Thanks & Regards,
Hitesh Giri | JAV Consultancy Services | Mumbai - 400 080 INDIA | resume@javconsultant.com |
T: 022-25900416 / 25624130 / 25611608
Hello,
We are sharing challenging requirement with you on behalf of our client M/s Symantec Corporation, Pune.
Job Title: Technical Support Engineer.
Division / Group: SMB / Tech Support
Primary job responsibilities involve:
Provide high quality telephone support for Backup Exec for Windows Servers, as well as other Symantec Software products as required.
Primary responsibility is to successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.
This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.
Other work includes writing knowledgebase articles, case documentation, product documentation, providing technical training, conducting research on customer incidents, and other duties as assigned.
24X7 VOICE SUPPORT
Technical Skills required:
Should have worked in 24*7 operations on voice support minimum for 2 years.
Technical knowledge on OS (Windows 2003 & 2008 servers), Exchange, Active Directory, VMware, Microsoft SQL, DNS, DHCP , RAID and knowledge in troubleshooting and inclination towards customer support. Experience on any other database is also preferred.
Excellent English communication skills are required.
Total IT Experience: 3 to 5 years.
Job location: Pune.
Kindly grab the challenging opportunity and mail us your updated profile in word document alongwith below mentioned details :-
Current Location :-
Total IT experience :-
Current Role:
Exp as Technical Support Engineer:
Exp in providing enterprise level support:
Exp in Windows ?:-
Exp in Microsoft Environment for Windows:
Exp in Ms Exchange
Exp in MS SQL :
Exp in Active Directory:
Exp or knowledge in VMware / Virtualizations :
Are you ready to work on 24x7, Voice / On-call support process ? :
Are you willing to work in Customer facing role ?:
Do you have Certifications ?
Current CTC :-
Expected CTC :-
Lead time to join :-
Reason for change :-
Are you willing to work with Symantec - Pune ?:-
Have you applied to or interviewed by Symantec - Pune ?:-
Are you available to attend personal interview process in Pune on 18th June, 2011 ?:
Looking forward to hearing from you.
Thanks & Regards,
Hitesh Giri | JAV Consultancy Services | Mumbai - 400 080 INDIA | resume@javconsultant.com |
T: 022-25900416 / 25624130 / 25611608
