Greetings from EMC,
This is with regards to your profile which is posted on Naukri.com, we have an job openings with EMC.
Position - Technical Support Engineer
Exp - 3yrs to 7yrs
Location - Bangalore
NOTE: This job opening will involve 24/7 shifts and Voice support which is rotational Shifts.
Key Responsibilities-
• Identifies, Documents and Escalates customer issues.
• Troubleshooting and providing appropriate solutions to customer issues.
• Effectively communicating procedural and technical issues in a fast paced and customer critical environment.
• Monitor and track all service calls, provide call status, updates at regular intervals and communicate status to customers using Call tracking database.
• Proactively Communicating via phone and/or Email, follow-up with global(EMEA, APJ and US) customers and resolve incidents
• Responsible for Technical support and maintenance of various RSA SecurID products deployed on Windows/UNIX platform.
• Knowledge Sharing:
 Sharing knowledge with the Team.
 Contributing to write new/update Knowledge base articles.
 Active participation in Technical forums.
 Mentor new hires on board.
DUTIES AND RESPONSIBILITIES
• Knowledge of Administration, Architecture and Installation of RSA SecurID Products like Authentication Manager, Authentication Agents.
• Accurate case documentation on customer issue.
• Mentoring new team members to get up to phase.
• Conference calls with clients along with mentors for faster resolution.
• Providing suggestions on process and product development.
• Working towards team contribution to get excellent results.
Operational Skills:
• Must have good written and verbal communication skills.
• Willing to work 24X7X365 organization shift work, holidays and on-call responsibilities is required.
• Customer support and negotiation skills.
• Prior experience in Voice Support
Should be flexible for 24/7 (Rotation Shifts)
Total Experience:
Relevant Experience:
Current Company:
Qualification:
Current CTC:
Expected CTC:
Notice Period:
Willing to work in shifts (24/7-Voice)?
vy_roopashri@emc.com,
This is with regards to your profile which is posted on Naukri.com, we have an job openings with EMC.
Position - Technical Support Engineer
Exp - 3yrs to 7yrs
Location - Bangalore
NOTE: This job opening will involve 24/7 shifts and Voice support which is rotational Shifts.
Key Responsibilities-
• Identifies, Documents and Escalates customer issues.
• Troubleshooting and providing appropriate solutions to customer issues.
• Effectively communicating procedural and technical issues in a fast paced and customer critical environment.
• Monitor and track all service calls, provide call status, updates at regular intervals and communicate status to customers using Call tracking database.
• Proactively Communicating via phone and/or Email, follow-up with global(EMEA, APJ and US) customers and resolve incidents
• Responsible for Technical support and maintenance of various RSA SecurID products deployed on Windows/UNIX platform.
• Knowledge Sharing:
 Sharing knowledge with the Team.
 Contributing to write new/update Knowledge base articles.
 Active participation in Technical forums.
 Mentor new hires on board.
DUTIES AND RESPONSIBILITIES
• Knowledge of Administration, Architecture and Installation of RSA SecurID Products like Authentication Manager, Authentication Agents.
• Accurate case documentation on customer issue.
• Mentoring new team members to get up to phase.
• Conference calls with clients along with mentors for faster resolution.
• Providing suggestions on process and product development.
• Working towards team contribution to get excellent results.
Operational Skills:
• Must have good written and verbal communication skills.
• Willing to work 24X7X365 organization shift work, holidays and on-call responsibilities is required.
• Customer support and negotiation skills.
• Prior experience in Voice Support
Should be flexible for 24/7 (Rotation Shifts)
Total Experience:
Relevant Experience:
Current Company:
Qualification:
Current CTC:
Expected CTC:
Notice Period:
Willing to work in shifts (24/7-Voice)?
vy_roopashri@emc.com,
If you are not interested in this opportunity, please forward it to friends or colleagues who are looking for job/change, your help in this regard is highly appreciated - thanks in advance.
Regards,
Shwetha
Human Resources
EMC2 Data Storage Systems (India) Private Limited,
