Very good opening with CMM LEVEL 5 CO., for "Implementation manger"
JD :
Skill : Implementation manger
Work Location :Bangalore
Exp : 5 - 8 Yrs
PMP and ITIL V3 certification required. Responsible for working with clients and to define the scope of the project, clarify the system specification, understand their work practices and the nature of their business. Responsible for managing the customer accounts in terms of SLA delivery, Customer satisfaction, Customer reviews, renewals/ enhancement of business. Manage and supervise assigned operations to achieve goals within available resources. Ensure that service delivery takes place based on the Service level agreements. Operational Excellence: To become operational efficient thereby improving customer satisfaction. Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues. Responsible for aiding the presales team for drafting the proposal. Responsible for manpower planning/staffing and liaising with the vendors. Build Knowledge bank of important documents, data, statistics that will serve as a central repository of information. Team development - Conduct regular reviews of team members with feedback, complete objectives, perform appraisals on time and nominate to relevant behavioral and technical training programs. Responsible for preparing MIS reports, Root cause analysis report and etc. Ensure that the billing and collection happens on time and aid the collections team.4-6 Years experience
Interested Candidates Kindly Mention all details and revert with updated CV.
curr ctc
exp ctc
notice period
Willingness to relocate
Regards
Preethi
Itjobs27@faochennai.com
